To provide our online services, we collect various types of information. This includes identity and contact data (name, email address, age, and personal details), usage and device data (IP addresses, device type, browsing logs), and transaction data (activity history and deposits/withdrawals). We also retain communications that occurred through our technical and administrative support channels.
We process user information only when there is a solid legal basis. The main foundations of our operations include the execution of a contract (necessary to provide platform access), compliance with a legal obligation (such as anti-money laundering and identification regulations), our legitimate interests (service improvement and fraud prevention), and, where required, explicit user consent (for direct marketing communications).
Personal data are used to create and manage user accounts, ensure platform security through anti-fraud monitoring systems, and process requested activities. We also analyze usage data to resolve technical issues and optimize customer support. Marketing preferences are used solely if authorized.
Our retention approach is based on the principle of minimization. We keep personal information only for the time strictly necessary to fulfill the purposes for which it was collected. In some cases, we may be legally required to retain specific records for an extended period (e.g., for tax and legal compliance purposes) even after account closure.
We do not sell personal information to third parties. Sharing occurs exclusively with carefully selected service providers (such as payment processors or cloud hosting services) who act as data processors on our behalf. These entities are bound by strict confidentiality agreements.
Where data is transferred to servers located outside the European Union or the European Economic Area, we ensure the application of adequate safeguards, such as approved standard contractual clauses, to ensure a level of protection equivalent to that required by Italian jurisdiction.
We take reasonable and proportionate efforts, including encryption protocols and access controls, to protect data from unauthorized access, alteration, or destruction. However, no computer system can be considered infallible, which is why we cannot provide absolute guarantees of inviolability.
Users enjoy specific rights regarding their data, including the right to access the information we hold, request its correction if inaccurate, or request its deletion where there are no longer legitimate reasons for retention. It is also possible to object to certain processing or request data portability, within the limits provided by law.
To exercise their rights or to ask questions regarding this document, users can contact our data protection officer using the following address: wildrobin_support@gmail.com.
This policy may be subject to change. We invite users to check this section periodically. In case of significant changes, we will provide adequate notice through the platform's official channels.